Delivery Information Prices are for Türkiye region, please contact us for international deliveries. Mermershopping.com.tr is an online shopping site. All products are produced and shipped under the guarantee of the Mermershopping brand and
Delivery Information
Prices are for the Turkey region. For international deliveries, please make purchases in foreign currency.
Mermershopping.com.tr is an online shopping site. All products are guaranteed under the Mermershopping brand and are produced and shipped with the highest quality. Products over 30 kg are delivered to the door.
If your accessory orders are in stock, they will be shipped within 2-4 weeks after payment confirmation. The delivery times for custom-made tables, coffee tables, and design products are approximately 25 business days and may vary depending on the manufacturing time. The delivery details and times for these products are specified on the product pages or will be communicated to you as soon as possible.
Orders placed with bank transfer/EFT will be considered valid once the payment is reflected in our accounts. Mermershopping is not responsible for any out-of-stock items in orders where payment has not been made. Out-of-stock items will be produced as soon as possible. Additional discounts may be offered for orders paid by bank transfer/EFT.
All selected products will be delivered to you with Mermershopping's guarantee via our contracted cargo or shipping companies. Product installation is not included in the product price. The products are shipped in a way that they can be easily assembled (or ready to use if no assembly is required), but if you request installation, you may contact us. Depending on the distance from our factory to the delivery address, the cargo company will deliver your order within 1-3 days.
For deliveries made with cargo or our contracted shipping company, the buyer is responsible for any issues and additional costs arising from the absence of an elevator or ease of transportation at the delivery address, or if the address is inaccessible by cargo or vehicle traffic. Delivery areas excluded from the cargo service are also not covered.
Orders can be canceled before they are handed over to the cargo. Cancellation requests can be sent to [email protected] or communicated via phone to our sales representatives. Any actions after delivery will be considered as returns. For custom-made products, once the production process has started, cancellations or returns will not be accepted.
Purchased products will be confirmed via a confirmation email. If any of the selected products are not in stock, an email will be sent to you, and the date when the product will be restocked will be informed. After payment confirmation, if any of the products are out of stock, production will begin as soon as possible. A waiting period of at least 3 (three) and up to 25 (twenty-five) business days will be required. If the product is not shipped to the customer within these dates, the payment will be refunded.
In case of any delay or issues, you will be notified based on your membership details. Therefore, it is important that your membership information is complete and accurate.
Orders in Turkish Lira can only be delivered to addresses within Turkey. International orders in Turkish Lira are invalid. For international orders, purchases must be made in foreign currency.
For more detailed information, please contact us.